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Terms and Conditions

 MINIMUM AGE REQUIREMENTS

Our courses are for Adult Learners and therefore you must be aged 18 or over before the commencement of their course. It is essential that the students declaration of date of birth be correct in your application and account details and you risk cancellation of your course place by us, without refund, if information given in your application is not correct.

 


 

APPLICATIONS

As we rely on the information provide by students on their application forms and in any requested documents, it is essential that all information provided be accurate and true and you risk cancellation of your course place by us, without refund, if infomration given in your application is not correct.

 


 

PRICES

The prices quoted on this site and in our brochures are correct at the date of publication. We reserve the right to adjust these prices at any time.

Unless otherwise stated course fees include registration, tution, assessment (first-time assessment taken or due at the timetabled or advised date and time only) and certification.

Fees do not include re-sit fees, text books, stationary, corporate uniform items, excursions or any other travel required for course purposes


PAYMENT

The course fee must be paid as agreed at the time of booking or on receipt of invoice. We reserve the right to re-allocate the course place to another student if fees are not paid as agreed. All transfer charges must be paid for on receipt of the invoice.

Fees are payable by card (excluding AMEX), bank transfer or UK bank cheque

   


 

TRANSFERRING COURSES

If a student wishes to transfer a booking to a later course there will be an administrative charge of 25% of the course fee if the request is made more than 6 days before the start date of the original course date, or a charge of 40% of the course fee if it is within 5 working days of the original course date. If that transfer is then cancelled and/or the delegate fails to attend, the full course fee remains payable. If a second transfer is requested this will be treated as a cancellation and the full course fee from the original course will be liable in addition to the new course fee.

 

COURSE CANCELLATION & REFUND POLICY

We reserve the right to cancel or postpone courses at any time without liability. In these circumstances, students can be offered an alternative course, a credit note or full refund. We cannot be held liable for any other expenses incurred by students, their sponsors or their companies due to the cancellation or postponement of a course by us.
 
Fees are not refundable unless a course is cancelled by us.
 
Where a student cancels their course place, fees are not refundable and full course fees due remain payable.
 
Where a student fails to attend or complete their course, fees are not refundable and full course fees due remain payable.

 

DISCOUNTS & SPECIAL OFFERS

Any discounts offered on our courses are exclusive. They cannot be combined. In the case of special offers these must be requested at time of booking, and will not automatically be applied.

 


PAYMENT PLANS 

The offering of payment plans as payment options for course fees is at our discretion. The option to pay course fees by payment plan is not automatic. Students offered and accepting payment plans will be required to sign a payment plan agreement committing them to full payment of their course fees regardless of attendance on or completion of the course. No transcript or certification will be issued to the student until the final payment of the payment plan has been received.

 


CHANGES TO COURSE CONTENT, FACILITIES & DELIVERY
 
Our courses are constantly updated and improved and we reserve the right to alter any of the courses’ content without prior notice.


We reserve the right to add or withdraw members from our faculty or administration, and to arrange its courses, programmes, and facilities as teaching and economic exigencies render it desirable.
We reserve the right to change any course provision or requirement at any time, even within a student’s term of enrolment
 

 GREEN POLICY

We strongly believe in reducing paper and consummables dependence by our management and teaching team, and amongst our student body. We take seriously the responsibility of both an individual and a corporation to reduce waste and re-use or recycle whenever possible.

Therefore, apart from worksheets which your trainer may use on occasion for a course related exercise- we do not provide printed copies of lessons, presentations, handouts or class notes. We encourage students to take notes of key points, use the required text for reference and participate in class exercises to maximise their learning experience.

We may also email students relevent templates and support material to assist with their learning where relevant and appropriate. Where we can use electronic alternatives we will always try to do so - we prefer to utilise electronic communications and material distibution whenever possible


COURSE NOTES & TRAINING

Any notes and training for our courses cannot be relied upon for legal interpretation. Neither the Schools, nor its employees, trainers, lecturers, tutors, associates  or consultants can accept responsibility for students' actions, or those of other people reading the course notes or interpreting the training in litigation, or responsibility for any loss incurred as a result of relying on the training or the training notes. If in doubt, consult a lawyer.
 

 TIMEKEEPING & STANDARDS OF BEHAVIOUR

Students are required to attend all lectures and to be punctual at all times.

The School further reserves the right to suspend or exclude any student, temporarily or permanently, for any due cause (including misconduct, disruptive or aggressive behaviour, harrasment or bullying of, or towards, any student, staff member, associate or contact of the school) at any time without recourse to refund of fees and any fees due remain payable.

Admission to the School is conditional upon acceptance and compliance with the rules and regulations of the School, as now established or hereafter revised.

If a student does not conform to these requirements or is disruptive in any way, he/she may be dismissed from the course without recourse to any refund of fees and any fees owing remain due.

 


 

ASSESSMENT, CERTIFICATION AND AWARDS

Students must satisfy all academic, attendance and financial obligations in order to receive the final award.

All work submitted as part of the School’s assessment requirements must be the student's own work.

On Certificate courses, 70% attendance is also required to achive a Course PASS

On Diploma Courses, 80% attendance is also required to achieve a Course PASS.

No certification or transcript will be awarded where course fees are still owing or other fees of any nature (ie re-sit fees, uniform costs)

 


 

INDEMINITY

Students agree to release the School from all liability to them on account of negligence, accident or illness and to indemnify the School against all expense incurred on their account which are not covered by the programme while they are a student.


 

DELIVERY AND EXPERIENTIAL LEARNING

The school conducts its courses using a combination of theory, practical and experiential learning and that I will on occasion be required to participate in learning activities on evenings or weekends due to the nature of the learning opportunities that become available.


 

ADDITIONAL TERMS & CONDITIONS APPLY

FULL TIME COURSES


 

DELIVERY METHOD: EXPERIENTIAL LEARNING

Students on diploma programmes participate in a broad range of lessons & activities that meet the learning outcomes of their programme. Programmes are built around and will include experiential learning that the School assesses will provide the learning experiences required to meet academic and vocational skills requrrements of the course. Samples of activities that may be included in a programme are: theory classes, lectures, tutorials, interactive exercises, activities, research, assigned reading, project work, group work, guest speakers, site tours, excursions, practical tuition, industry exposure, work experience, workplace learning, work shadowing, simulations, role play.


DRESS CODE

The School operates a strict dress code for all Diploma & Advanced Certificate students and students are expected to adhere to the high standards set.

Students are required to have a high standard of professional image and personal presentation - students are required to wear and have visible at all times during class and school activities, an item of the the Schools corporate branded clothing range of shirts, t-shirts, jackets, pullovers or gillets,  which are worn with the students own black, grey or white trousers/skirts and shoes.

A range of affordable School branded items are available for purchase during orientation of each course. 

Students who do not adhere to the required standards of presentation and clothing will not be allowed access to class and school activities which will affect their attendance records. Students who do not adhere to the required standards on a regular or sustained basis may be excluded, suspended or face permanent expulsion with no recourse to refund of fees and any fees due remain owing.

The School reserves the right to amend or update the dress code at any time.

   


 

STUDENT HANDBOOK

Diploma Students are issued with a student handbook on commencement of their course and are expected to adhere to the policies and procedures within the handbook.

 


 STATUTORY RIGHTS

 The above terms and conditions do not affect your statutory rights  


 

 



PRIVACY POLICY

Personal Information

Your privacy is important to us. We are committed to transparency over our use of data for everyone who accesses the site. Under the Data Protection Acts of 1984 and 1998, we must comply with certain regulations which are designed to ensure that any data you provide to us is processed with due care and attention.

We collect personal data about you to allow us to send you your course booking & joining details, invoices, and information and updates on the School and it's activities. Data consists of information such as your name, address, e-mail address, work address and your areas of interest.

We process this personal data as necessary to aid the booking process and to manage relevant communications and activties (enrolment, tution, assessment, certification etc) before, throughout, and after, your course

Any policy changes, either due to business reasons or future changes in legislation, will be posted on this page and, if substantial, may be promoted on the website or through e-mail notification

Please note that by enrolling on a course with us and accepting this Privacy Policy, you consent to your personally identifiable information being stored and processed on our company computers and in hard copy files in our Company Offices in the United Kingdom.

Your details during registration or purchase or provided throughout your course with us, will not be given to external organisations for marketing or any other purpose.

Your contact details will be used by us to contact you regarding your course admissions, course activities during course delivery, post course activties and school activities and updates. On completion of your course (and any post-course assessment period) you can choose to advise us that you no longer require contact from the school by emailing info@hteschools.com or calling 0208 474 3641.

We may use photos of students taken during class and school activities, and student first names, for news items, advertising, and publicity for the school and its programmes.

Card and Financial Information

On Payment of Courses in Full:

On completion of card transactions for payment of course fees in full - your card details will not be stored or kept. Payments are processed through the PayPal Virtual Terminal System and are not be stored by us.

On Payment of Courses by Payment Plan:

For payment of course fees by payment plan -  your card details will be processed as a re-occuring payment through the PayPal Virtual Terminal system and will not be stored by us..